Terms of service

TERMS AND CONDITIONS

This notice contains the legal terms and conditions governing the website www.rada.it, managed by B.S.R. S.R.L., headquartered in Forlì, Via Nicolò Copernico 4 – 47122 Forlì (FC), Italy, hereinafter referred to simply as “Radà”.

The terms below are provided in summary form. For further information or clarification, please send an email to: customercare@rada.it

1. PURCHASES

1.1 – Orders

Access to the website is quick and intuitive by following the guided procedures.

After entering the website and viewing the items of interest, if you wish to complete a purchase, simply add the desired items to your cart.

Before confirming the order, please make sure that the cart contains only the items you wish to purchase.

Otherwise, remove any unwanted items before proceeding with order confirmation.

Payment can be made by Credit Card, PayPal, or Bank Transfer.

The order will be accepted only when the transaction has been irrevocably and definitively confirmed by the institution issuing your credit card.

Any emails or order confirmations automatically generated by the system shall therefore be considered provisional and subject to successful payment authorization.

Orders are accepted continuously through the website, except in cases of technical malfunction or maintenance.

Processing and shipping are normally carried out on the business day following the order date, except in cases of force majeure.

It is essential that all personal and shipping details (first name, surname, full address, apartment/intercom details if applicable, phone number, and email address) are entered carefully and accurately to avoid delays or delivery issues.

If an invoice is required, it must be expressly requested immediately, providing all necessary billing information, including details required for electronic invoicing.

Invoices cannot be issued after the shipment has been dispatched.

1.2 – Secure Payments

The financial information of Customers purchasing on Rada.it (credit card number, expiration date, and other personal data) will be processed exclusively by the institutions managing the transaction, including PayPal.

The following credit card networks are accepted on rada.it: Moneta, Visa, Mastercard, and Maestro.

Once the purchase has been completed, the Customer will enter their credit card details into an electronic banking system that guarantees maximum transaction security.

The order will be accepted if the transaction is authorized through the Customer’s credit card and approved by Setefi or PayPal. The Customer will receive real-time confirmation of the successful transaction through the communication channels provided by their payment provider, such as a confirmation message or mobile notification.

If you prefer to pay by bank transfer, please note that:

• The transfer must be completed no later than three days from the order date;
• All costs related to international bank transfers shall be borne by the Customer (“OUR” charges);
• On the fourth day, if payment has not been received, the order will be considered cancelled.

To avoid any inconvenience, once the transfer has been completed, please send a copy via email to customercare@rada.it.

Shipment will only be made after the funds have been definitively credited to the following bank account:

UNICREDIT BANCA – FIL. STADIUM

IBAN: IT74M 02008 13202 0000 0060 0797

BIC: UNCRIT1QM5

2. SHIPPING

Radà ships throughout Italy and worldwide using trusted express courier services.

All shipped goods are carefully packaged in anonymous and protected packaging.

The goods are accompanied by a delivery note or receipt indicating quantities and values.

2.1 – Stay Informed

Shipments can be tracked at any time by contacting rada.it via email at customercare@rada.it and expressly requesting the shipment tracking code (tracking number).

2.2 – Non-EU Shipments and Taxes

Shipments destined outside the European Union are delivered DAP (Delivered At Place).

Duties and taxes are the responsibility of the recipient and are non-refundable.

If the customer refuses the shipment for reasons not attributable to Radà, shipping costs, any unpaid duties and taxes, and any additional costs incurred for returning the goods to Radà headquarters will be deducted from the final refund.

This also applies if the customer provides incorrect or incomplete shipping information. All shipping costs, customs duties, and re-delivery or return costs will be deducted from the final refund.

2.3 – Delivery Times

Delivery times depend on the destination area.

• ITALY: Delivery is generally expected within 1–2 days from shipment. Islands and remote areas may require 3–4 days.
• EU European Countries (DDP): Delivery is generally expected within 2–4 business days from shipment.
• Non-EU European Countries (DAP): Delivery is generally expected within 3–5 business days from shipment.
• Rest of the World: Delivery is generally expected within 5–10 days from shipment depending on destination area and any customs clearance delays.

2.4 – Delivery Conditions and Inspection of Goods

Upon receipt of the goods, the Customer must carefully inspect the integrity of the shipping package.

Any anomalies must be promptly reported to Radà by sending an email to: customercare@rada.it. Our customer service team will provide instructions accordingly.

3. ORDER INFORMATION

For any information regarding the actual status of your order or any issues arising after delivery, please send an email to customercare@rada.it.

You must provide the name used for the order, the order number and date, and the purchased item.

4. CLAIMS, RETURNS, AND REFUNDS

To ensure the best possible service and in compliance with the Italian Consumer Code (Art. 24), we provide below the regulations governing the right of return or withdrawal.

If the purchased item has defects or irregularities, you must submit a complaint via email to our customer service department at customercare@rada.it, preferably attaching a photo of the defective detail and providing a description of the issue, along with the complaint form included with the order.

We will respond as quickly as possible and process the complaint. You will then be contacted and, if appropriate, provided with authorization for a return.

Returned items must be carefully packaged, preferably using the original packaging.

If you wish to exercise your right of withdrawal, the return must be made within 7 days from the delivery date.

Return shipping costs are the responsibility of the Customer. If the return is sent freight collect, the related costs will be deducted from the refund.

Refunds will only be issued if the returned items are intact, unused, and still fitted with the appropriate security seal.

Refunds will be processed using the same payment method used for the original purchase.

Goods must be returned to:

Radà – B.S.R. S.R.L.
Via N. Copernico 4
47122 Forlì (FC) – ITALY

Return shipments are entirely at the Customer’s risk and responsibility.

Any event or damage occurring during transport shall remain the responsibility of the Customer as sender of the return.

5. TERMS OF SALE

5.1 – Final Consumer

To make purchases on rada.it, the Customer must acknowledge and accept that:

1. They qualify as a “final consumer,” meaning any natural or legal person using the e-commerce platform for purposes unrelated to entrepreneurial, commercial, or professional activities.
2. Therefore, rada.it invites all users not falling within the category of “final consumer” to refrain from placing purchase orders and reserves the right not to accept such orders.
3. They possess the legal capacity to enter into binding contracts.
4. They are the holder of a valid credit card accepted by the website or a verified PayPal account.
5. They understand and accept, under their own responsibility, that the use of the rada.it website is governed by Italian law.

6. USE OF THE WEBSITE

All content on the rada.it website (texts, images, fonts, graphic design, music, software, codes, and script formats) is the exclusive property of B.S.R. S.R.L., protected by copyright laws, and may not be reproduced in any way without prior written authorization from B.S.R. S.R.L.

Likewise, any use of the registered trademark “Radà” and the website contents (copying, reproduction, alteration, transmission, publication, or redistribution) is strictly prohibited.

Any unauthorized use of website content may be prosecuted according to applicable law.

All images and descriptions on the website are provided for illustrative purposes only, as Radà reserves the right to make improvements or modifications at any time.

This notice does not prejudice the Customer’s right of withdrawal as described in Section 4.

Radà also declines all responsibility if, due to technical malfunction or specific computer configurations used by the Customer, the colors of products displayed on the website do not perfectly match the originals or differ slightly from the actual items.

Our customer service department will promptly notify Customers in the event that ordered items are unavailable despite not being marked as “sold out” on the website.

Rada.it guarantees the protection of its website according to international internet standards but declines any responsibility for problems, damages, or risks encountered by Customers while using the website, including malfunctions related to disabled browser cookies.

Use of the rada.it website — which contains information about costume jewelry products and purchasing methods — implies acceptance by users/customers of the legal terms and conditions set forth in this statement.

Failure to accept these conditions entitles rada.it to request users/customers to refrain from viewing and using the website.

Rada.it does not guarantee that the website contents (texts, images, fonts, graphic design, music, software, codes, and script formats) comply with the laws in force outside the Italian Republic.

Rada.it declines any responsibility for access to the website from locations or countries where the contents are considered illegal or contrary to local regulations.

Users accessing the website from such locations do so under their own responsibility and with full awareness that they are solely responsible for compliance with local laws and any penalties incurred.

All personal data provided by the Customer will be processed in full compliance with Italian Legislative Decree 196/2003, Article 13 and subsequent amendments.

Customers are invited to consult the PRIVACY section of the rada.it website.

7. RIGHT OF WITHDRAWAL

In full respect of Customer rights and to guarantee complete satisfaction, Rada.it undertakes to recognize the Customer’s right of withdrawal, as provided for by Italian Legislative Decree no. 185 of 22 May 1999 implementing Directive 97/7/EC on consumer protection in distance contracts, specifically Article 5 regarding the exercise of the right of withdrawal.

The consumer has the right to withdraw from any distance contract, without penalty and without specifying any reason, within fourteen working days starting from:

a) for goods, from the day of receipt by the consumer, provided the obligations referred to in Article 4 have been fulfilled, or from the day such obligations are fulfilled if later, provided this occurs no later than three months from the conclusion of the contract;

b) for services, from the day of conclusion of the contract or from the day the obligations referred to in Article 4 are fulfilled, if later, provided this occurs no later than three months from the conclusion of the contract.

If the supplier has not fulfilled the obligations referred to in Article 4, the withdrawal period shall be three months starting from:
a) for goods, the day of receipt by the consumer;
b) for services, the day of conclusion of the contract.

Unless otherwise agreed between the parties, the consumer may not exercise the right of withdrawal for contracts involving:
a) services whose execution has begun, with the consumer’s consent, before the expiration of the fourteen-day period;
b) goods or services whose price depends on fluctuations in financial market rates beyond the supplier’s control;
c) custom-made or clearly personalized goods or goods that cannot be returned by nature or are liable to deteriorate or expire rapidly;
d) sealed audiovisual products or computer software opened by the consumer;
e) newspapers, periodicals, and magazines;
f) betting and lottery services.

The right of withdrawal is exercised by sending written notice within the prescribed period to the supplier’s registered address by registered letter with acknowledgment of receipt.

The communication may also be sent within the same period by telegram, telex, or fax, provided it is confirmed by registered letter with acknowledgment of receipt within the following 48 hours.

If the goods have already been delivered, the consumer must return them or make them available to the supplier or a person designated by the supplier, according to the methods and timeframes provided in the contract.

The deadline for returning the goods may not be less than fourteen working days from the date of receipt.

The only costs payable by the consumer for exercising the right of withdrawal are the direct costs of returning the goods to the sender, where expressly provided for in the distance contract.